Upskill – English Lab
Support
Last updated: April 7, 2026
Contact Us
If you have any questions, feedback, or need assistance, please contact us:
Email: info@engmonster.com
Response time: 24–48 hours
Address:
INGLISH MONSTR, TOO
Shamshi Qaldyakov 40/1
Astana, 010000
Kazakhstan
About the App
Upskill – English Lab is an interactive app for learning English through structured lessons and AI-powered practice.
You can:
- Choose lessons by level
- Watch short video explanations
- Learn and practice vocabulary
- Improve listening skills
- Practice speaking with an AI avatar
Frequently Asked Questions
How do I use Upskill?
Open the app and select a lesson.
Follow these steps:
- Watch the lesson video
- Practice vocabulary
- Complete listening exercises
- Practice speaking with the AI
Do I need to pay to use the app?
No, Upskill – English Lab is currently free to use.
Do I need an internet connection?
Yes, an internet connection is required to access lessons, videos, and AI features.
How do I reset my password?
At the login screen, tap Forgot Password? and follow the instructions to reset your password.
How do I delete my account?
You can delete your account directly inside the app:
Profile → Delete My Account
If you need help, contact us at info@engmonster.com.
Once deleted, your data will be permanently removed, unless retention is required by law.
How do I report a bug?
Please email us with:
- A description of the issue
- Your device model
- iOS version
- App version
This helps us resolve issues faster.
Privacy & Data
We respect your privacy. Your data is used only to provide and improve the app experience.
If you have any concerns, please contact us at info@engmonster.com.